Frequently Asked Questions (FAQs)
Q. How do I care for my jewellery?
To maintain the beauty and longevity of your jewelry:
- Avoid exposing it to water, perfumes, or harsh chemicals.
- Store in a dry, clean space, preferably in the provided pouch or box.
Q. Do you offer returns or exchanges?
Yes, we accept returns or exchanges under the following conditions:
- The item must be unused, in its original packaging, and returned within 7 days of delivery.
- Return shipping costs will be borne by the customer unless the product is defective.
Q. How can I find my ring size?
We offer rings in sizes 6, 7, and 8. To find your perfect fit, please check the Ring Size Guide available on our Instagram page in our stories highlights.
Q. What are the payment methods available?
We currently offer the following payment options:
- Cash on Delivery (COD)
- Bank Transfer via SADA PAY
Q. Do you offer custom jewellery designs?
At the moment, we do not provide custom jewellery services, but stay tuned for updates as we expand our offerings!
Q. Can I cancel or modify my order?
You can cancel or modify your order within 6 hours of placing it. Please contact us via WhatsApp or email immediately for assistance.
Q. What should I do if my order is delayed?
We strive to deliver on time, but delays may occur due to unforeseen weather and political circumstances (e.g., weather, road blockages). If your order is delayed, feel free to reach out to our Customer Support on Instagram or Whatsapp provided below for updates.
Q. How can I contact your customer service?
You can reach us through:
- Email: thepearlery.com@gmail.com
- WhatsApp: 03098881198
- Instagram: thepearlery.store
Q. Are there any discounts or promotions?
We rarely run sales or offer discounts, as our pieces are already thoughtfully priced to reflect both quality and accessibility. However, we do occasionally launch limited-time promotions during special events or holidays. When these offers are live, they’re a great opportunity to shop your favourite pieces at even better value — so we always recommend keeping an eye out on our INSTAGRAM and subscribing to updates.
Q. Are your jewellery pieces made with real gold or precious metals?
At our brand, we thoughtfully curate our jewellery collection from a selection of trusted suppliers. While we do not manufacture the pieces ourselves, we work closely with our sources to ensure quality and style. Please note that all material descriptions — such as “18K gold-plated” or “zirconia stones” — and any other information or claims are provided by the supplier!